Delete your Apteda account and data

You can delete your data right in the app: “Profile” → “Delete my data”. If the app is no longer installed, email support@apteda.com from the address you use to sign in to Apteda, with the subject “Delete my account”.

Draft. This text has not yet been accepted and may change before the app is released. Version of 6 October 2026.

In the app

1. Open “Profile” and tap “Delete my data”.
2. Tap “Delete permanently” and confirm.
3. The server deletes the data listed below straight away, and then the app erases everything on the phone and starts over. This needs an internet connection: without one, nothing is deleted.

If you also signed in to the account on other phones, their data on the server is deleted too, and the app on them starts over the next time they go online.

By email

1. Write to support@apteda.com from the email address of your Apteda account. If you sign in with Google, write from the email address of that Google account.
2. We reply to confirm the request came from the owner of the account.
3. We delete the data listed below and write back when it is done — within one month of your request.

What is deleted

• your account: the email address or Google account identifier;
• the link between your account and the installs you played on;
• the game results, device profiles and reminder history of those installs;
• the estimates computed from those results, and the consent records and advertising revenue records of those installs;
• redeemed promo codes and the access they gave.

What is kept

• encrypted backups of the database, for up to 14 days after deletion — then they are gone too;
• crash reports: they carry no user or install identifier, so they can’t be linked to you;
• a fingerprint of each erased identifier: a hash with no date, account or email. By it the server refuses a phone that still has the app, so that deleted data does not come back. More in the privacy policy;
• if you asked by email, your email, as proof of when you asked and when we carried it out, for three years;
• anything we are required by law to keep, for as long as the law requires. At the moment we keep no such records about players.

Without an account

If you played without signing in, your results are linked only to random identifiers created on your phone, not to your name or email. “Delete my data” in the app deletes them both on the phone and on our server. If you have already uninstalled the app, write to support@apteda.com, and we’ll help you find them.

More about what Apteda collects is in the privacy policy.